Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

This Refund Policy applies to all digital products and services purchased through our website at crimls.com ("Site"). By making a purchase, you agree to the terms outlined in this policy.

Due to the digital nature of our products, which are delivered electronically and can be accessed immediately upon purchase, we have established specific guidelines for refund eligibility to prevent abuse while ensuring customer satisfaction.

2. 60-Day Money-Back Guarantee

2.1 Eligibility

We offer a 60-day money-back guarantee on all our digital products and services. If you are not satisfied with your purchase for any reason, you may request a full refund within 60 days of the purchase date, subject to the conditions outlined in this policy.

2.2 Conditions

To be eligible for a refund under our 60-day guarantee, the following conditions must be met:

• The refund request must be submitted within 60 days of the original purchase date
• You must provide a valid reason for the refund request
• You must provide proof of purchase (order number or receipt)
• The refund request must be made by the original purchaser
• You must not have violated our Terms and Conditions

2.3 Valid Reasons for Refund

We will honor refund requests for reasons including but not limited to:

• Product does not match the description provided on our Site
• Product contains significant technical defects that prevent normal use
• Product is incompatible with your systems despite meeting stated requirements
• Duplicate purchase made in error
• Product does not meet your professional needs or expectations
• Dissatisfaction with product features or functionality

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at support@crimls.com or by phone at +1 917 457 0352
2. Provide your order number and the email address used for the purchase
3. Include a brief explanation of why you are requesting a refund
4. Allow our team 2-5 business days to review your request

3.2 Information Required

When submitting a refund request, please include:

• Full name and contact information
• Order number or transaction ID
• Email address associated with the purchase
• Date of purchase
• Product(s) purchased
• Reason for refund request
• Any relevant supporting documentation or screenshots

3.3 Review and Approval

Once we receive your refund request, our customer support team will:

• Verify your purchase and eligibility
• Review the reason provided for the refund
• Attempt to resolve any issues or concerns you may have
• Approve or deny the refund request within 2-5 business days
• Notify you of the decision via email

We reserve the right to request additional information or documentation to process your refund request.

4. Refund Processing

4.1 Approved Refunds

If your refund request is approved:

• We will process the refund within 5-7 business days of approval
• The refund will be issued to the original payment method used for the purchase
• You will receive a confirmation email once the refund has been processed
• Your access to the product(s) will be revoked

4.2 Refund Timeline

While we process refunds within 5-7 business days, please note that it may take additional time for the refund to appear in your account, depending on your payment provider:

• Credit Cards: 5-10 business days after processing
• Debit Cards: 5-10 business days after processing
• PayPal: 1-3 business days after processing
• Other Payment Methods: Varies by provider

4.3 Partial Refunds

In certain circumstances, we may issue partial refunds at our discretion, including but not limited to:

• Subscription services used for part of the billing period
• Product bundles where only some items are being returned
• Cases where significant value has already been derived from the product

5. Non-Refundable Circumstances

While we strive to accommodate all legitimate refund requests, refunds will NOT be issued in the following circumstances:

• After 60 Days: Requests made more than 60 days after the purchase date
• Changed Mind: Simply changing your mind after extensive use of the product (beyond reasonable evaluation period)
• Lack of Use: Failure to use or access the product after purchase does not automatically qualify for a refund after 60 days
• Violation of Terms: Accounts terminated for violating our Terms and Conditions
• Abuse of Policy: Repeated refund requests or patterns suggesting policy abuse
• Third-Party Issues: Problems arising from third-party services or software not under our control
• User Error: Issues caused by failure to follow instructions or meet technical requirements
• Unauthorized Sharing: Products that have been shared with or accessed by unauthorized users

6. Subscription Services

6.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel at any time without penalty
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial months
• You will retain access until the end of the paid period

6.2 Annual Subscriptions

For annual subscription services:

• Full refunds are available within 60 days of purchase if you are not satisfied
• After 60 days, refunds will be prorated based on remaining unused months
• Cancellations can be made at any time
• Early termination may result in prorated charges for usage

6.3 Auto-Renewal

Subscription services automatically renew unless cancelled before the renewal date. To avoid charges:

• Cancel your subscription at least 24 hours before the renewal date
• Cancellation instructions are available in your account dashboard
• You will receive renewal reminders via email prior to each billing cycle

7. Technical Issues and Support

7.1 Technical Difficulties

If you experience technical issues with our products:

• Contact our technical support team immediately
• Provide detailed information about the issue, including error messages and screenshots
• Allow our team to attempt to resolve the issue before requesting a refund
• We will work diligently to resolve technical problems within a reasonable timeframe

7.2 System Requirements

Refunds will not be issued if products do not work due to failure to meet published system requirements. Please verify that your systems meet all requirements before purchasing.

8. Fraudulent Purchases and Chargebacks

8.1 Unauthorized Transactions

If you believe a purchase was made without your authorization:

• Contact us immediately at support@crimls.com
• We will investigate the claim and take appropriate action
• Verified unauthorized purchases will be fully refunded
• Access to products from unauthorized purchases will be revoked

8.2 Chargebacks

If you initiate a chargeback with your payment provider:

• Please contact us first to attempt to resolve the issue directly
• Chargebacks may result in immediate account suspension
• We reserve the right to dispute illegitimate chargebacks
• Successful chargebacks will result in permanent account termination
• Chargeback fees may be passed on to customers in cases of fraud or abuse

9. Special Promotions and Discounted Products

Products purchased during special promotions, sales, or at discounted prices are subject to the same refund policy as regular-priced items. However:

• Promotional pricing or discounts cannot be applied retroactively to previous purchases
• Bundle deals and package offers may have specific refund terms disclosed at time of purchase
• Free trials or free products are not eligible for refunds
• Bonus items included with purchases are not separately refundable

10. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our Site. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Your continued use of our Services after any modifications to this policy constitutes acceptance of the updated terms. We encourage you to review this policy periodically.

11. Exceptions and Discretionary Refunds

While this policy outlines our standard refund procedures, we reserve the right to make exceptions and issue discretionary refunds on a case-by-case basis, particularly in circumstances involving:

• Extenuating personal circumstances
• Significant product defects or service failures
• Billing errors or system malfunctions
• Long-term customer loyalty and goodwill

Such exceptions are made at our sole discretion and do not create precedent or obligation for future requests.

12. Contact Us

Thank you for choosing RealEstate Pro Hub. We appreciate your business and are committed to providing you with exceptional products and customer service.